1.1 Scope of Agreement

This Agreement governs:

• Access to and use of the SPC Global Electronic website and mobile applications
• Purchase of products and services through our platform
• All communications between you and SPC
• Use of any tools, features, or functionality provided by SPC
• Any transactions conducted through our marketplace
• Interactions with third-party vendors on our platform

1.2 Modifications to Terms

SPC reserves the absolute right to modify, amend, update, or replace any part of these Terms at any time without prior notice. Changes become effective immediately upon posting to the website. Your continued use of the platform after changes constitutes acceptance of the modified Terms. It is your responsibility to review these Terms periodically. We recommend checking this page monthly for updates.

1.3 Additional Terms

Certain services, features, or products may be subject to additional terms and conditions. Where additional terms apply, they will be made available to you and will form part of your agreement with us if you use those services, features, or products. In the event of conflict between these Terms and additional terms, the additional terms shall prevail with respect to that specific service, feature, or product.

3.1 Account Creation

To access certain features of the Platform, you must create an Account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your Account credentials.

• You must be at least 18 years old or the age of majority in your jurisdiction to create an Account
• You must provide a valid email address and phone number
• You must create a secure password meeting our minimum security requirements
• You may not use another person's Account without permission
• You may not create multiple Accounts for fraudulent purposes
• Business accounts must provide valid business registration documents

3.2 Account Security

You are entirely responsible for all activities that occur under your Account. You agree to immediately notify SPC of any unauthorized use of your Account or any other breach of security. SPC will not be liable for any loss or damage arising from your failure to comply with these security obligations.

3.3 Account Suspension and Termination

SPC reserves the right to suspend, disable, or terminate your Account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms and Conditions
• Fraudulent, abusive, or illegal activity
• Providing false or misleading information
• Chargebacks or payment disputes
• Harassment of other users or SPC staff
• Attempting to circumvent security measures
• Extended period of inactivity (12+ months)

3.4 Know Your Customer (KYC) Requirements

For certain transactions, particularly high-value orders or withdrawals, SPC may require you to complete identity verification procedures. This may include providing government-issued identification, proof of address, business registration documents, and other information as reasonably requested. Failure to complete KYC verification may result in transaction delays, limitations, or account suspension.

3.5 Account Verification Timeline

KYC verification processing times vary by level: Level 1 (instant to 24 hours), Level 2 (1-3 business days), Level 3 (3-7 business days), Level 4 (7-14 business days). Incomplete or unclear documentation may result in delays or rejection. You will be notified via email of verification status changes.

3.6 Account Monitoring and Compliance

SPC employs automated and manual monitoring systems to detect suspicious activity, fraud, money laundering, terrorist financing, and violations of these Terms. We may request additional documentation at any time to verify your identity, transaction legitimacy, or compliance with applicable laws. Suspicious activity may be reported to relevant authorities without prior notice to you.

3.7 Multi-Factor Authentication (MFA)

We strongly recommend enabling multi-factor authentication for enhanced account security. For high-value transactions or sensitive account changes, MFA may be mandatory. Supported MFA methods include SMS codes, authenticator apps (Google Authenticator, Authy), email verification codes, and biometric authentication where available.

3.8 Account Inactivity and Dormancy

Accounts with no login activity for 12 consecutive months will be classified as dormant. Dormant accounts may be subject to inactivity fees of $5 per month after 18 months of inactivity. Accounts inactive for 24+ months may be permanently closed, with any remaining wallet balance subject to escheatment laws in your jurisdiction. We will attempt to contact you via email before account closure.

4.1 Order Placement

When you place an Order through the Platform, you are making an offer to purchase the Products at the prices displayed. All Orders are subject to acceptance by SPC and/or the Vendor. We reserve the right to refuse or cancel any Order for any reason, including but not limited to:

• Product unavailability or stock limitations
• Pricing or product description errors
• Suspected fraudulent or unauthorized transactions
• Failure to meet credit or payment requirements
• Restrictions on quantities available for purchase
• Geographic shipping restrictions
• Violation of export control regulations

4.2 Order Confirmation

After placing an Order, you will receive an email confirmation. This confirmation does not constitute acceptance of your Order. Acceptance occurs only when the Product is dispatched and you receive a shipping confirmation. Until acceptance, we reserve the right to cancel the Order without liability.

4.3 Order Modifications and Cancellations

Once an Order is placed, modifications may not be possible. You may request Order cancellation before shipment by contacting customer support. Cancellation requests are subject to approval and may incur fees. Orders cannot be cancelled once shipped. Refusal of delivery does not constitute cancellation and may result in return shipping charges.

4.4 Bulk and Wholesale Orders

Bulk orders (typically 50+ units) may be subject to additional terms, custom pricing, extended delivery times, and specific payment terms. Wholesale customers must maintain valid business credentials and may be required to provide resale certificates or tax exemption documentation. Minimum order quantities and values may apply.

4.5 Pre-Orders and Backorders

Products available for pre-order or backorder are subject to availability and estimated delivery dates. Estimated dates are not guaranteed and may change due to manufacturer delays, supply chain disruptions, or other factors beyond our control. Payment for pre-orders may be charged at time of order placement or upon shipment, depending on the product. You may cancel pre-orders before shipment for a full refund, subject to our cancellation policy.

4.6 Order Verification and Fraud Prevention

All orders are subject to verification and fraud screening. We may contact you to verify order details, shipping address, payment information, or identity. Orders flagged by our fraud detection systems may be delayed, cancelled, or require additional verification. We reserve the right to refuse orders from customers with a history of chargebacks, payment disputes, or fraudulent activity.

4.7 Order Tracking and Communication

Once your order ships, you will receive tracking information via email. You are responsible for monitoring tracking information and being available to receive delivery. We will send order status updates via email and/or SMS (if opted in). Ensure your contact information is current to receive important order communications.

4.8 Split Shipments and Partial Orders

Orders containing multiple items may be shipped separately from different warehouses or vendors. You will not be charged additional shipping fees for split shipments unless you request expedited shipping for specific items. Partial shipments do not entitle you to cancel the remaining items unless the delay exceeds 30 days from the original estimated delivery date.

4.9 Order Documentation and Invoices

Commercial invoices, packing slips, and order confirmations are available in your account dashboard. For business accounts requiring specific invoice formats, customs documentation, or certificates of origin, please contact customer support at least 48 hours before shipment. Additional documentation fees may apply for complex international shipments.

5.1 Product Pricing

All prices displayed on the Platform are in the currency specified (USD, EUR, NGN, etc.) and are subject to change without notice. Prices include applicable taxes unless otherwise stated. We make every effort to ensure pricing accuracy, but errors may occur. If a Product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel Orders placed for that Product, even after Order confirmation.

5.2 Currency Conversion

If you choose to view prices in a currency other than the default, conversion rates are provided for convenience only and may not reflect real-time exchange rates. Final charges will be processed in the currency selected at checkout. Your financial institution may apply additional currency conversion fees.

5.3 Taxes and Duties

You are responsible for all applicable taxes, duties, customs fees, and import charges associated with your Order. For international shipments, additional customs duties, import taxes, and brokerage fees may apply and are the sole responsibility of the recipient. SPC is not responsible for delays caused by customs clearance procedures.

5.4 Service Fees and Charges

Additional fees may apply for certain services, including but not limited to:

• Express or expedited shipping
• Insurance coverage for high-value items
• Special handling or packaging requirements
• Payment processing fees for certain payment methods
• Currency conversion fees
• Restocking fees for returns
• Failed delivery attempt fees

5.5 Price Matching and Adjustments

SPC does not offer price matching with other retailers. Prices are subject to change without notice, and we are not obligated to honor pricing errors. If you discover a pricing error after placing an order, we reserve the right to cancel the order and issue a full refund. Price adjustments are not available for completed orders, even if the price decreases after your purchase.

5.6 Volume Discounts and Tiered Pricing

Verified business accounts may be eligible for volume-based pricing tiers. Pricing tiers are based on annual purchase volume: Bronze ($10,000-$49,999 annually, 2-5% discount), Silver ($50,000-$99,999 annually, 5-8% discount), Gold ($100,000-$249,999 annually, 8-12% discount), Platinum ($250,000+ annually, 12-15% discount plus dedicated account manager). Tier status is reviewed quarterly and may be adjusted based on purchase history.

5.7 Promotional Pricing and Coupons

Promotional codes, coupons, and discounts are subject to specific terms and conditions, including expiration dates, minimum purchase requirements, product exclusions, and usage limitations. Promotional codes cannot be combined unless explicitly stated. Promotional pricing is limited to available inventory and may be discontinued at any time. Abuse of promotional codes may result in order cancellation and account suspension.

5.8 Dynamic Pricing and Market Fluctuations

Prices for certain products may fluctuate based on market conditions, supply and demand, currency exchange rates, manufacturer pricing changes, and other factors. The price displayed at the time of order placement is the price you will be charged, regardless of subsequent price changes. For pre-orders and backorders, prices are locked at the time of order confirmation unless otherwise specified.

5.9 Government Fees and Regulatory Charges

Certain products may be subject to government-mandated fees, environmental charges, recycling fees, or regulatory surcharges. These fees are separate from product pricing and taxes and will be itemized at checkout. Examples include electronic waste recycling fees, battery disposal fees, and telecommunications regulatory charges. These fees are remitted to appropriate government agencies and are non-refundable.

6.1 Accepted Payment Methods

SPC accepts various payment methods including credit cards, debit cards, bank transfers, cryptocurrency payments (via NOWPayments), and digital wallets. Payment must be received in full before Order processing. We reserve the right to limit or refuse certain payment methods based on risk assessment, geographic location, or transaction history.

6.2 Payment Authorization

By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize SPC to charge the full amount of your Order. You agree to provide current, complete, and accurate payment information. We may verify payment information before accepting an Order.

6.3 Payment Security

All payment transactions are processed through secure, encrypted connections. SPC does not store complete credit card information on our servers. Payment data is handled by PCI-DSS compliant payment processors. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6.4 Failed Payments and Declined Transactions

If payment is declined or fails for any reason, your Order will not be processed. You are responsible for ensuring sufficient funds and valid payment information. Multiple failed payment attempts may result in Order cancellation and temporary account restrictions. We are not liable for any consequences resulting from payment failures.

6.5 Invoicing and Payment Terms for Business Accounts

Verified business accounts may be eligible for invoice-based payment terms. Net payment terms (Net 30, Net 60) are subject to credit approval and may require personal guarantees or security deposits. Late payments are subject to interest charges at the maximum rate permitted by law. Accounts with overdue invoices will be suspended until payment is received.

6.6 Chargebacks and Disputes

Initiating a chargeback without first attempting to resolve the issue with SPC customer support may result in immediate account suspension and legal action. Fraudulent chargebacks will be prosecuted to the fullest extent of the law. You agree to pay all costs associated with chargeback disputes, including legal fees and administrative costs.

6.7 Payment Processing Partners

We partner with third-party payment processors including Stripe, PayPal, NOWPayments (for cryptocurrency), and various regional payment providers. By using our Platform, you agree to be bound by the terms and conditions of these payment processors. We are not responsible for errors, delays, or failures caused by payment processors. Payment processor fees may be passed on to customers for certain payment methods.

6.8 Cryptocurrency Payments

Cryptocurrency payments are processed through NOWPayments and are subject to additional terms. Accepted cryptocurrencies include Bitcoin (BTC), Ethereum (ETH), USDT, USDC, and others as listed at checkout. Cryptocurrency payments are final and non-refundable due to blockchain immutability. Exchange rate is locked at time of payment initiation and valid for 15 minutes. You are responsible for all blockchain transaction fees. Refunds for cryptocurrency payments (if eligible) will be issued in the original cryptocurrency or USD equivalent at our discretion.

6.9 Payment Plan and Financing Options

Select products may be eligible for payment plans or financing through third-party providers. Financing is subject to credit approval and additional terms and conditions from the financing provider. Interest rates, fees, and repayment terms vary by provider and your creditworthiness. SPC is not a party to financing agreements and is not responsible for financing terms, disputes, or defaults. Failure to make financing payments may result in collection actions by the financing provider.

6.10 Wallet and Store Credit

SPC offers a digital wallet feature for storing funds, receiving refunds, and making purchases. Wallet funds are denominated in your selected currency and can be used for future purchases. Wallet balances do not earn interest and are not FDIC insured. Wallet funds may be subject to withdrawal limits and verification requirements. Inactive wallet balances may be subject to escheatment laws after the statutory dormancy period in your jurisdiction. Store credit issued for returns or promotions is non-transferable, non-refundable, and expires 12 months from issuance unless otherwise stated.

6.11 Payment Holds and Reserves

For high-risk transactions, new accounts, or orders exceeding certain thresholds, we may place a temporary hold on your payment method to verify funds availability. Holds typically release within 7-10 business days if the order is cancelled or rejected. For business accounts with net payment terms, we may require a security deposit or reserve equal to 10-50% of your credit limit. Reserves are held in a segregated account and returned upon account closure or credit limit increase, subject to no outstanding obligations.

7.1 Shipping Methods and Timeframes

Shipping methods, carriers, and delivery timeframes vary based on destination, product type, and selected shipping option. Estimated delivery times are provided for guidance only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including customs delays, weather conditions, carrier delays, and force majeure events.

7.2 Shipping Costs

Shipping costs are calculated based on weight, dimensions, destination, and selected shipping method. Shipping charges are displayed at checkout before Order completion. Free shipping promotions, if offered, may have minimum order value requirements and geographic restrictions.

7.3 Delivery and Risk of Loss

Risk of loss and title for Products pass to you upon delivery to the carrier. You are responsible for inspecting Products upon delivery and reporting any damage or discrepancies within 48 hours. Failure to report damage within this timeframe may result in denial of damage claims.

7.4 Failed Delivery Attempts

If delivery cannot be completed due to incorrect address, recipient unavailability, or refusal of delivery, additional fees may apply. Products returned to sender due to failed delivery may incur return shipping charges and restocking fees. You are responsible for providing accurate, complete delivery information.

7.5 International Shipping

International Orders may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the Product price or shipping cost. SPC is not responsible for delays caused by customs clearance or compliance issues.

7.6 Shipping Insurance and Liability

Standard shipping includes basic carrier liability coverage (typically $100-$500 depending on carrier). For high-value shipments, we strongly recommend purchasing additional shipping insurance at checkout. Insurance costs typically range from 1-3% of declared value. Claims for lost or damaged shipments must be filed within 30 days of expected delivery date. Insurance claims require original packaging, photos of damage, and police report for theft claims.

7.7 Shipping Restrictions and Prohibited Destinations

We do not ship to PO boxes, APO/FPO addresses (except for verified military addresses), freight forwarders, or package forwarding services. Certain products cannot be shipped via air freight due to safety regulations (batteries, aerosols, flammable materials). We do not ship to countries under trade embargo or sanctions. Shipments to high-risk destinations may require additional verification and documentation.

7.8 Signature Requirements and Delivery Confirmation

Orders exceeding $500 require signature upon delivery. You may waive signature requirement at your own risk by providing delivery instructions. We are not liable for theft or loss of packages where signature was waived. For business addresses, delivery to reception or mailroom constitutes valid delivery. Residential deliveries require recipient presence or authorized signature.

7.9 Shipping Delays and Force Majeure

Estimated delivery dates are not guaranteed and may be affected by weather conditions, natural disasters, carrier delays, customs processing, pandemics, labor disputes, or other events beyond our control. We are not liable for consequential damages resulting from shipping delays. For time-sensitive orders, we recommend selecting expedited shipping and purchasing shipping insurance.

7.10 White Glove and Special Delivery Services

For large, heavy, or fragile items, white glove delivery service is available for an additional fee. White glove service includes inside delivery, unpacking, assembly (if applicable), debris removal, and placement in room of choice. Scheduling is required and typically occurs within 2-4 weeks of order placement. Access requirements (stairs, elevators, narrow doorways) must be disclosed at time of order to avoid additional fees or delivery refusal.

8.1 Return Policy Overview

Most Products may be returned within 30 days of delivery for a refund or exchange, subject to conditions. Products must be unused, in original packaging, with all accessories, manuals, and documentation. Certain Products are non-returnable, including opened software, custom-configured items, clearance products, and items marked as final sale.

8.2 Non-Returnable Items

The following items are non-returnable and non-refundable under any circumstances:

• Opened software, digital downloads, license keys, and activation codes
• Custom-built, configured, or personalized products
• Products marked as "Final Sale", "Clearance", "As-Is", or "Non-Returnable"
• Consumable items (batteries, ink cartridges, toner) once opened
• Products with missing serial numbers or altered identification marks
• Items damaged due to misuse, abuse, or improper installation
• Products purchased through third-party marketplaces or unauthorized resellers
• Gift cards, prepaid cards, and digital currency
• Services, warranties, and extended protection plans after 30 days
• Hazardous materials and items restricted by carrier regulations

8.3 Return Authorization Process

All returns require prior authorization through our Return Merchandise Authorization (RMA) system. Returns shipped without an RMA number will be refused and returned to sender at customer's expense. To initiate a return:

1. Log into your account and navigate to Order History
2. Select the order containing the item(s) you wish to return
3. Click "Request Return" and select the item(s) and reason for return
4. Upload photos if returning due to defect or damage
5. Submit the return request and await approval (typically 24-48 hours)
6. Once approved, you will receive an RMA number and return shipping label (if applicable)
7. Pack the item securely in original packaging with RMA number clearly visible
8. Ship the item using the provided label or your preferred carrier
9. Track your return shipment and retain proof of shipment

RMA numbers are valid for 14 days from issuance. Returns received after RMA expiration may be refused or subject to additional fees. Return shipping costs are the responsibility of the customer unless the return is due to our error, defective product, or damaged shipment.

8.4 Refund Processing and Timeline

Refunds are processed within 5-10 business days after receiving and inspecting the returned Product. The refund timeline consists of:

• Day 1-3: Return shipment received at our warehouse and logged into system
• Day 2-5: Product inspection and condition verification by quality control team
• Day 3-7: Refund approval and processing through payment system
• Day 5-10: Refund posted to original payment method
• Additional 3-7 days: Bank or credit card processing time (varies by institution)

Refunds are issued to the original payment method only. We cannot issue refunds to different payment methods, accounts, or recipients. Shipping charges are non-refundable unless the return is due to our error. Promotional discounts and coupons used on the original order may affect refund amount. If you paid with store credit or gift card, refund will be issued as store credit.

8.5 Restocking Fees

Restocking fees may apply to certain returns to cover inspection, repackaging, and inventory management costs:

• Standard Returns: 15% restocking fee for opened electronics and computer components
• Large Items: 20% restocking fee for items over 50 lbs or requiring special handling
• Custom Orders: 25-35% restocking fee for custom-configured or special-order items
• Bulk Orders: 20% restocking fee for wholesale or bulk quantity returns
• No Restocking Fee: Defective products, shipping errors, or damaged items

Restocking fees are deducted from the refund amount. Minimum restocking fee is $10. Maximum restocking fee is $500 per item. Restocking fees are non-negotiable and clearly disclosed during the return authorization process.

8.6 Defective or Damaged Products

If you receive a defective or damaged Product, contact us immediately with photos and detailed description of the issue. We will arrange for replacement, repair, or refund at our discretion. Claims for defective or damaged Products must be made within 48 hours of delivery for shipping damage, or within 30 days for manufacturing defects.

For shipping damage, you must note damage on delivery receipt and photograph damaged packaging before opening. Failure to document shipping damage may result in claim denial. For manufacturing defects discovered after initial use, we may require troubleshooting steps or diagnostic testing before authorizing return.

8.7 Exchanges and Replacements

Exchanges are available for defective products, incorrect items shipped, or size/color variations (where applicable). To request an exchange, follow the return authorization process and select "Exchange" as the reason. Exchanges are subject to product availability. If the replacement item is unavailable, you will receive a full refund or store credit at your choice.

Exchange shipping is free for defective or incorrect items. For preference-based exchanges (color, size), you are responsible for return shipping, and standard shipping charges apply to the replacement item. Exchanges must be for items of equal or lesser value. Price differences for higher-value exchanges must be paid before shipment.

8.8 International Returns

International returns are subject to additional requirements and restrictions. Customers are responsible for all return shipping costs, customs fees, duties, and taxes associated with returning products internationally. Returns must clear customs and be received at our facility within 45 days of RMA issuance. Products damaged or seized by customs during return shipment are not eligible for refund.

We recommend purchasing shipping insurance for international returns. Refunds for international orders will be issued in the original transaction currency. Currency exchange rate fluctuations between purchase and refund dates may result in different amounts when converted to your local currency.

8.9 Refused or Undeliverable Returns

Returns refused by our warehouse due to missing RMA number, expired RMA, improper packaging, or condition issues will be returned to sender at customer's expense. A $25 processing fee will be charged for refused returns. If return shipment is undeliverable to customer's address, the product will be held for 30 days before being disposed of or donated. No refund will be issued for undeliverable refused returns.

8.10 Partial Refunds and Adjustments

Partial refunds may be issued in the following circumstances: (a) product returned with missing accessories or components (refund reduced by replacement cost); (b) product returned with cosmetic damage not affecting functionality (refund reduced by 10-30%); (c) product returned outside of return window but within 60 days (refund reduced by 25%); (d) product packaging damaged or missing (refund reduced by $5-$50 depending on item value). All partial refund decisions are final and at SPC's sole discretion.

9.1 Manufacturer Warranties

Products sold through the Platform may be covered by manufacturer warranties. Warranty terms, duration, and coverage vary by manufacturer and product. SPC is not responsible for manufacturer warranty claims. Warranty service must be obtained directly from the manufacturer unless otherwise specified.

9.2 Warranty Registration and Activation

Many manufacturers require warranty registration within 30-90 days of purchase to activate coverage. Registration typically requires product serial number, purchase date, and proof of purchase. Failure to register may void warranty or limit coverage. We provide purchase documentation for warranty registration purposes. Keep your order confirmation and invoice for warranty claims.

9.3 Warranty Exclusions and Limitations

Manufacturer warranties typically do not cover:

• Damage caused by accident, misuse, abuse, or improper installation
• Normal wear and tear, cosmetic damage, or scratches
• Damage from unauthorized modifications, repairs, or alterations
• Damage from power surges, lightning, or electrical issues
• Damage from liquid spills, moisture, or environmental factors
• Software issues, viruses, or data loss
• Consumable parts (batteries, bulbs, filters) unless defective
• Products with removed, altered, or illegible serial numbers
• Products purchased from unauthorized resellers or gray market
• Commercial or rental use of consumer-grade products

9.4 Warranty Claim Procedures

To file a warranty claim:

1. Contact the manufacturer's warranty support department (contact information provided with product)
2. Provide product serial number, model number, and proof of purchase
3. Describe the issue and troubleshooting steps already attempted
4. Follow manufacturer's diagnostic procedures or troubleshooting steps
5. Obtain Return Authorization (RA) or Case Number from manufacturer
6. Ship product to manufacturer's service center using provided shipping label
7. Track repair status through manufacturer's warranty portal
8. Receive repaired or replacement product (timeframe varies by manufacturer)

Warranty repair turnaround times typically range from 7-21 business days, depending on manufacturer, product type, and parts availability. Some manufacturers offer expedited warranty service for additional fees.

9.5 SPC's Role in Warranty Claims

SPC acts as a facilitator between customers and manufacturers for warranty claims. We can provide: (a) proof of purchase documentation; (b) product serial number verification; (c) manufacturer contact information; (d) guidance on warranty claim procedures. However, SPC does not process warranty claims, authorize warranty repairs, or make warranty coverage decisions. All warranty determinations are made solely by the manufacturer.

9.6 Extended Warranty and Protection Plans

Extended warranty and protection plans are available for purchase at checkout for eligible products. These plans provide coverage beyond the manufacturer's standard warranty and may include:

• Extended coverage period (1-5 additional years)
• Accidental damage protection (drops, spills, cracked screens)
• No-lemon guarantee (replacement after multiple repair attempts)
• 24/7 technical support
• Expedited repair or replacement service
• Coverage for power surges and electrical failures
• Transferable coverage if you sell the product

Extended warranty plans are provided by third-party warranty companies and are subject to separate terms and conditions. Extended warranty costs typically range from 10-25% of product price. Extended warranties must be purchased at time of product purchase and cannot be added later.

9.7 Refurbished and Open-Box Product Warranties

Refurbished and open-box products may have limited or different warranty coverage compared to new products. Manufacturer-refurbished products typically include 90-day to 1-year warranty from manufacturer. Seller-refurbished products may include 30-90 day warranty from SPC or the refurbisher. Open-box products typically retain remaining manufacturer warranty from original purchase date. All warranty terms for refurbished and open-box products are clearly disclosed on the product page.

9.8 International Warranty Coverage

Warranty coverage for international purchases may be limited or void depending on manufacturer policies. Some manufacturers offer international warranty coverage, while others provide warranty service only in the country of purchase. International warranty claims may require shipping products back to the country of purchase at customer's expense. Verify international warranty coverage before purchasing if you plan to use the product outside your country of residence.

9.10 Product Descriptions and Specifications

We attempt to provide accurate product descriptions, specifications, images, and technical information. However, we do not warrant that product descriptions, specifications, pricing, availability, or other content is accurate, complete, reliable, current, or error-free. Product images are for illustration purposes and may not reflect the exact product you receive. Actual product appearance, color, size, and specifications may vary from images and descriptions. Manufacturers may change product specifications, features, or designs without notice. We are not liable for discrepancies between product descriptions and actual products received.

9.11 Third-Party Product and Service Warranties

Products and services provided by third-party vendors through our marketplace are subject to the vendor's own warranty terms and conditions. SPC makes no representations or warranties regarding third-party products or services. All warranty claims for third-party products must be directed to the respective vendor. SPC is not responsible for third-party warranty performance, claim denials, or service quality.

10.1 Maximum Liability Cap

In no event shall SPC's total aggregate liability to you for all damages, losses, and causes of action (whether in contract, tort including negligence, warranty, or otherwise) exceed the greater of: (a) the amount paid by you to SPC for the specific Product or service giving rise to the claim during the twelve (12) months preceding the claim; or (b) One Hundred United States Dollars ($100 USD). This limitation applies regardless of the number of claims or causes of action.

10.2 Basis of the Bargain

You acknowledge and agree that the limitations of liability set forth in this Section 10 are fundamental elements of the basis of the bargain between you and SPC, and that SPC would not be able to provide the Platform and services on an economically reasonable basis without these limitations. These limitations will apply even if SPC has been advised of the possibility of such damages and even if any limited remedy specified herein is found to have failed of its essential purpose.

10.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties, liabilities, or damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law. The limitations and exclusions in these Terms do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law. If you are a consumer in the European Union, the limitations in this Section do not apply to liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

10.4 Types of Damages Excluded

SPC shall not be liable for any of the following types of damages, even if foreseeable:

• Lost Profits: Loss of anticipated profits, revenue, or business opportunities
• Business Interruption: Costs associated with business downtime or operational disruptions
• Data Loss: Loss, corruption, or unauthorized access to data or information
• Goodwill Damage: Damage to business reputation or customer relationships
• Replacement Costs: Cost of procuring substitute goods or services
• Consequential Damages: Indirect damages resulting from product defects or service failures
• Punitive Damages: Damages intended to punish or make an example
• Exemplary Damages: Damages awarded to deter similar conduct
• Special Damages: Unique damages specific to your circumstances
• Incidental Damages: Additional costs incurred as a result of the primary issue

10.5 Third-Party Products and Services

SPC acts as a marketplace platform connecting buyers with third-party vendors. We are not liable for: (a) the quality, safety, legality, or authenticity of products sold by third-party vendors; (b) the accuracy of third-party product descriptions or specifications; (c) third-party vendor's failure to fulfill orders or provide customer service; (d) disputes between buyers and third-party vendors; (e) third-party vendor's breach of contract or warranty obligations. Your sole remedy for issues with third-party products is against the vendor, not SPC.

10.6 Force Majeure and Uncontrollable Events

SPC shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, hurricanes, tornadoes, wildfires)
• War, terrorism, civil unrest, riots, or insurrection
• Government actions, embargoes, sanctions, or trade restrictions
• Pandemics, epidemics, or public health emergencies
• Labor disputes, strikes, or lockouts
• Supplier failures, material shortages, or supply chain disruptions
• Transportation delays or carrier failures
• Utility failures, power outages, or telecommunications failures
• Cyberattacks, hacking, or denial-of-service attacks
• Changes in laws, regulations, or government policies

10.7 Indemnification by User

You agree to indemnify, defend, and hold harmless SPC, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from:

• Your violation of these Terms and Conditions
• Your violation of any law, regulation, or third-party rights
• Your use or misuse of the Platform or Products
• Your breach of any representations or warranties made herein
• Any content you submit, post, or transmit through the Platform
• Your negligence or willful misconduct
• Any dispute between you and third-party vendors
• Your failure to comply with export control or trade regulations

This indemnification obligation survives termination of these Terms and your use of the Platform. SPC reserves the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with SPC's defense of such claim.

10.8 Allocation of Risk

The limitations of liability and disclaimers in these Terms allocate the risks between you and SPC. This allocation is an essential element of the agreement between the parties. The limitations will apply even if any limited remedy fails of its essential purpose. You acknowledge that the prices charged by SPC reflect this allocation of risk and the limitations of liability specified herein.

10.9 Time Limitation on Claims

Any claim or cause of action arising out of or related to your use of the Platform or these Terms must be filed within one (1) year after the claim or cause of action arose, or be forever barred. This limitation period begins when you knew or should have known of the facts giving rise to the claim. Failure to file within this period constitutes a waiver of such claim.

10.10 No Liability for User Content

SPC is not liable for any user-generated content, reviews, comments, or communications posted on the Platform. We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any user content. You acknowledge that by using the Platform, you may be exposed to content that is offensive, harmful, inaccurate, or otherwise inappropriate. SPC has no obligation to monitor user content but reserves the right to remove content that violates these Terms.

10.11 Insurance and Risk Mitigation

You are solely responsible for obtaining appropriate insurance coverage for products purchased through the Platform. We strongly recommend purchasing shipping insurance for high-value items, business insurance for commercial use of products, and cyber insurance for technology products. SPC does not provide insurance coverage and is not responsible for uninsured losses.

11.1 Ownership of Platform Content

All content, features, and functionality on the Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, software code, algorithms, user interface designs, and the compilation thereof, are the exclusive property of SPC Global Electronic, its affiliates, or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

11.2 Limited License to Users

Subject to your strict compliance with these Terms, SPC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for personal or internal business purposes only. This license does not include any right to:

• Resell, rent, lease, or commercial use of the Platform or its content
• Collection, extraction, or use of product listings, descriptions, or pricing data
• Derivative use, modification, or creation of works based on Platform content
• Downloading, copying, or archiving of account information for commercial purposes
• Use of data mining, robots, spiders, scrapers, or similar automated data gathering tools
• Framing, mirroring, or replicating any portion of the Platform
• Reverse engineering, decompiling, or disassembling Platform software
• Removing, obscuring, or altering copyright notices or proprietary markings
• Using the Platform to build a competitive product or service
• Accessing the Platform through unauthorized means or circumventing security measures

11.3 Trademarks and Service Marks

"SPC Global Electronic," "SPC," the SPC logo, and other SPC marks, graphics, logos, page headers, button icons, scripts, and service names are registered and unregistered trademarks, service marks, or trade dress of SPC Global Electronic in the United States and/or other countries. You may not use these marks without prior written permission from SPC. All other trademarks, product names, company names, logos, and service marks mentioned on the Platform are the property of their respective owners and may not be used without permission from the trademark owner.

11.4 Copyright Infringement and DMCA Compliance

SPC respects the intellectual property rights of others and expects users to do the same. If you believe that any content on the Platform infringes your copyright, please provide our Copyright Agent with the following information in accordance with the Digital Millennium Copyright Act (DMCA):

1. A physical or electronic signature of the copyright owner or authorized representative
2. Identification of the copyrighted work claimed to have been infringed
3. Identification of the material claimed to be infringing, with sufficient detail to locate it on the Platform
4. Your contact information (address, telephone number, email address)
5. A statement that you have a good faith belief that the use is not authorized by the copyright owner
6. A statement, under penalty of perjury, that the information provided is accurate and you are authorized to act on behalf of the copyright owner

Send DMCA notices to: legal@spcglobalelectronic.com with subject line "DMCA Takedown Notice." We will investigate and take appropriate action, which may include removing or disabling access to the allegedly infringing material. Repeat infringers will have their accounts terminated.

11.5 Counter-Notification Procedure

If you believe that content you posted was wrongfully removed due to a DMCA notice, you may file a counter-notification containing:

1. Your physical or electronic signature
2. Identification of the material that was removed and its location before removal
3. A statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification
4. Your name, address, telephone number, and consent to jurisdiction of federal court
5. A statement that you consent to service of process from the person who filed the original DMCA notice

Upon receipt of a valid counter-notification, we will forward it to the original complainant. If the complainant does not file a court action within 10-14 business days, we may restore the removed content.

11.6 User-Generated Content License

By submitting, posting, or displaying content on or through the Platform (including product reviews, comments, photos, videos, or other materials), you grant SPC a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in any media formats and through any media channels now known or hereafter developed.

You represent and warrant that: (a) you own or control all rights to the content you submit; (b) the content is accurate and not misleading; (c) use of the content does not violate these Terms or any applicable laws; (d) the content does not infringe any third-party rights. You retain ownership of your content, but grant SPC the rights described above.

11.7 Prohibited Content and Conduct

You may not post, upload, or transmit content that:

• Infringes any patent, trademark, trade secret, copyright, or other proprietary rights
• Contains viruses, malware, or other harmful code
• Is defamatory, obscene, pornographic, or offensive
• Promotes illegal activities or violates any laws
• Harasses, threatens, or intimidates others
• Contains false or misleading information
• Violates privacy rights or discloses personal information without consent
• Constitutes spam, advertising, or unsolicited commercial communications
• Impersonates any person or entity
• Interferes with or disrupts the Platform or servers

11.8 Patent Rights

SPC may hold patents or pending patent applications covering aspects of the Platform, including business methods, software algorithms, user interface designs, and technical processes. Nothing in these Terms grants you any license or right to use SPC's patented inventions. Unauthorized use of patented technology may result in patent infringement claims and legal action.

11.9 Trade Secrets and Confidential Information

The Platform may contain trade secrets and confidential information, including pricing algorithms, supplier relationships, business strategies, customer data, and technical specifications. You agree not to disclose, use, or exploit any confidential information obtained through your use of the Platform. This obligation survives termination of these Terms.

11.10 Enforcement and Remedies

SPC actively monitors and enforces its intellectual property rights. Violations may result in: (a) immediate account termination; (b) removal of infringing content; (c) legal action seeking injunctive relief and monetary damages; (d) reporting to law enforcement authorities; (e) cooperation with intellectual property enforcement agencies. You agree to pay all costs and attorney fees incurred by SPC in enforcing its intellectual property rights against you.

11.11 Third-Party Intellectual Property

The Platform may contain links to third-party websites, content, or services. SPC does not claim ownership of third-party intellectual property and is not responsible for third-party infringement claims. If you believe third-party content on our Platform infringes your rights, follow the DMCA procedures outlined above. Third-party product names, logos, and trademarks are used for identification purposes only and do not imply endorsement.

12.1 Privacy Policy Incorporation

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference and forms an integral part of this agreement. Please review our Privacy Policy carefully to understand our practices regarding the collection, use, storage, sharing, and protection of your personal information. By using the Platform, you consent to the data practices described in our Privacy Policy.

12.2 Data Collection and Processing

By using the Platform, you consent to the collection, use, processing, and sharing of your information as described in our Privacy Policy. We collect various types of information to provide, maintain, protect, and improve our services:

12.3 Data Usage and Purpose

We use collected data for the following purposes:

• Processing and fulfilling orders, payments, and transactions
• Providing customer support and responding to inquiries
• Personalizing your shopping experience and product recommendations
• Sending transactional emails (order confirmations, shipping updates, receipts)
• Marketing communications (with your consent) including promotional offers and newsletters
• Fraud detection, prevention, and security monitoring
• Compliance with legal obligations and regulatory requirements
• Analytics, research, and platform improvement
• Enforcing Terms and Conditions and protecting our rights
• Resolving disputes and troubleshooting problems

12.4 Data Security Measures

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Security measures include:

• SSL/TLS encryption for data transmission
• Encryption of sensitive data at rest (AES-256)
• Secure password hashing (bcrypt with salt)
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Multi-factor authentication for sensitive operations
• Intrusion detection and prevention systems
• Regular security patches and software updates
• Employee security training and background checks
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities under your account.

12.5 Data Sharing and Third-Party Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: Payment processors, shipping carriers, email service providers, cloud hosting providers
• Business Partners: Third-party vendors selling products through our marketplace
• Marketing Partners: Advertising networks, analytics providers (with your consent)
• Legal Requirements: Law enforcement, government agencies, courts when required by law
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Fraud Prevention: Credit bureaus, fraud detection services, identity verification providers
• Professional Advisors: Lawyers, accountants, auditors, consultants

We require third parties to maintain confidentiality and use your information only for specified purposes. We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

12.6 International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and other jurisdictions where our servers, service providers, or business partners are located. These countries may have different data protection laws than your country. By using the Platform, you consent to the transfer of your information to countries outside your country of residence, including countries that may not provide the same level of data protection.

For transfers from the European Economic Area (EEA) to countries not deemed adequate by the European Commission, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs), or rely on derogations for specific situations as permitted by GDPR Article 49.

12.7 Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type:

• Account Data: Retained while account is active plus 7 years after closure for legal compliance
• Transaction Records: Retained for 7-10 years for tax, accounting, and legal purposes
• Marketing Data: Retained until you opt-out or withdraw consent
• Support Communications: Retained for 3-5 years for quality assurance and dispute resolution
• Security Logs: Retained for 1-2 years for security monitoring and incident investigation
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

Upon account deletion request, we will delete or anonymize your personal information within 30-90 days, except where retention is required by law or legitimate business interests. Some information may remain in backup systems for up to 180 days.

12.8 Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Lodge Complaint: File complaint with supervisory data protection authority

To exercise these rights, contact us at privacy@spcglobalelectronic.com. We will respond to requests within 30 days (or as required by applicable law). We may require identity verification before processing requests.

12.9 GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) applies to our processing of your personal data. Our legal bases for processing include:

• Contract Performance: Processing necessary to fulfill our contract with you (order processing, delivery)
• Legal Obligation: Processing required to comply with legal requirements (tax, accounting, KYC)
• Legitimate Interests: Processing for fraud prevention, security, business operations
• Consent: Processing based on your explicit consent (marketing communications, cookies)

You have the right to lodge a complaint with your local data protection authority. For EEA users, our Data Protection Officer can be contacted at dpo@spcglobalelectronic.com.

12.10 CCPA Compliance (California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides additional rights:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights
• Right to request disclosure of categories and specific pieces of personal information

To exercise CCPA rights, submit a verifiable consumer request to privacy@spcglobalelectronic.com or call our toll-free number. We will verify your identity before processing requests.

12.11 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising. Cookie types include:

• Essential Cookies: Required for platform functionality (cannot be disabled)
• Performance Cookies: Collect anonymous usage statistics and analytics
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Deliver personalized advertising and track ad performance

You can control cookies through your browser settings. Disabling cookies may limit platform functionality. For more information, see our Cookie Policy.

12.12 Children's Privacy

The Platform is not intended for children under 18 years of age (or under 16 in the EEA). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information, contact us immediately at privacy@spcglobalelectronic.com. We will delete such information promptly upon verification.

12.13 Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected users and relevant authorities as required by applicable law. Notification will be provided without undue delay and within legally required timeframes (typically 72 hours for GDPR). Notifications will include the nature of the breach, affected data categories, potential consequences, and remedial measures taken.

13.1 Termination by User

You may terminate your Account at any time by contacting customer support at support@spcglobalelectronic.com or through your account settings. Upon termination request, your account will be deactivated within 24-48 hours. Your right to use the Platform will immediately cease upon termination. You remain responsible for all charges, obligations, and liabilities incurred prior to termination, including pending orders, outstanding payments, and any fees or penalties.

13.2 Termination by SPC

We may suspend, disable, or terminate your Account and access to the Platform immediately, without prior notice or liability, for any reason at our sole discretion, including but not limited to:

• Violation of these Terms and Conditions or any applicable laws
• Fraudulent, abusive, or illegal activity
• Providing false, inaccurate, or misleading information
• Multiple chargebacks, payment disputes, or failed payments
• Harassment, threats, or abusive behavior toward other users or staff
• Attempting to circumvent security measures or access restrictions
• Unauthorized use of another person's account or identity theft
• Violation of intellectual property rights
• Engaging in prohibited activities (reselling, scraping, unauthorized commercial use)
• Extended period of account inactivity (24+ months)
• Risk to platform security, integrity, or other users
• Failure to complete KYC verification when required

Upon termination by SPC, all licenses and rights granted to you will immediately cease. We may retain certain information as required by law or for legitimate business purposes.

13.3 Temporary Suspension

We may temporarily suspend your account pending investigation of suspected violations, security concerns, or fraud. During suspension:

• You cannot place new orders or access certain account features
• Pending orders may be cancelled or held
• Wallet withdrawals may be restricted
• You will be notified of suspension reason and expected duration
• You may be required to provide additional verification or documentation
• Suspension may be lifted upon satisfactory resolution of the issue
• Repeated suspensions may result in permanent termination

Typical suspension periods range from 7-30 days depending on the severity of the issue and investigation complexity. You have the right to appeal suspensions by contacting customer support with supporting documentation.

13.4 Effect of Termination

Upon termination of your account (whether by you or SPC), the following consequences apply:

• All rights and licenses granted to you under these Terms immediately terminate
• You must cease all use of the Platform and any downloaded materials
• You lose access to your account, order history, and saved information
• Pending orders may be cancelled (refunds issued per our refund policy)
• Wallet balance may be forfeited or subject to withdrawal restrictions
• Unused gift cards, store credit, and promotional codes expire immediately
• Active subscriptions or memberships are cancelled without refund
• You remain liable for all obligations incurred prior to termination
• Outstanding debts, fees, or penalties remain due and payable
• Warranty claims and return rights may be affected

13.5 Survival of Terms

The following provisions survive termination of these Terms and your use of the Platform:

• Sections related to ownership and intellectual property rights
• Warranty disclaimers and limitations of liability
• Indemnification obligations
• Dispute resolution and arbitration provisions
• Governing law and jurisdiction
• Payment obligations for services rendered prior to termination
• Confidentiality obligations
• Data retention and privacy provisions

13.6 Data Deletion and Retention After Termination

Upon account termination, we will delete or anonymize your personal data in accordance with our data retention policy and applicable laws. However, certain information may be retained for:

• Legal compliance (tax records, transaction history): 7-10 years
• Fraud prevention and security (flagged accounts): Indefinitely
• Dispute resolution (pending claims or litigation): Until resolution + 1 year
• Backup systems (archived data): Up to 180 days
• Aggregated analytics (anonymized data): Indefinitely

You may request expedited data deletion by contacting privacy@spcglobalelectronic.com, subject to legal retention requirements.

13.7 Reactivation and New Account Creation

Voluntarily closed accounts may be reactivated within 90 days by contacting customer support. After 90 days, you must create a new account. Accounts terminated by SPC for violations cannot be reactivated. Creating new accounts to circumvent termination is prohibited and may result in legal action. We reserve the right to refuse service to anyone for any reason.

13.8 Consequences of Fraudulent Termination

If your account is terminated due to fraud, criminal activity, or severe violations, additional consequences may include:

• Permanent ban from creating new accounts
• Reporting to law enforcement authorities
• Reporting to credit bureaus and fraud databases
• Legal action to recover damages and losses
• Cooperation with investigations by authorities
• Forfeiture of wallet balance and pending refunds
• Blacklisting of payment methods, addresses, and contact information

14.1 Informal Dispute Resolution

Before filing any formal claim or initiating arbitration, you agree to first attempt to resolve the dispute informally by contacting us at support@spcglobalelectronic.com or legal@spcglobalelectronic.com. Your notice must include:

• Your name, address, email, and phone number
• Account information and order number (if applicable)
• Detailed description of the dispute and the harm suffered
• Specific relief or resolution you are seeking
• Supporting documentation and evidence

We will attempt to resolve the dispute informally within 60 days of receiving your notice. During this period, both parties agree to negotiate in good faith. If we cannot resolve the dispute within 60 days, either party may initiate formal arbitration proceedings. This informal resolution requirement is a condition precedent to filing any arbitration or legal claim.

14.2 Binding Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your relationship with SPC (including disputes about the validity, scope, or enforceability of this arbitration agreement) shall be resolved through final and binding arbitration rather than in court, except as provided in Section 14.7 (Exceptions to Arbitration).

Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. This arbitration agreement shall survive termination of these Terms and your relationship with SPC.

14.3 Arbitration Rules and Procedures

Arbitration shall be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA) or, for international disputes, the International Chamber of Commerce (ICC) Rules of Arbitration. Key procedural terms:

• Arbitration Provider: AAA (domestic disputes) or ICC (international disputes)
• Number of Arbitrators: One arbitrator for claims under $250,000; three arbitrators for larger claims
• Language: English
• Location: Arbitration will be conducted in the county where you reside (for U.S. residents) or via video conference
• Governing Rules: AAA Commercial Arbitration Rules or ICC Rules, as applicable
• Discovery: Limited discovery as determined by the arbitrator
• Hearing: In-person, telephonic, or video conference at arbitrator's discretion
• Decision: Arbitrator's decision is final and binding, with very limited appeal rights

14.4 Arbitration Costs and Fees

Payment of arbitration fees and costs shall be governed by the applicable arbitration rules. For claims under $10,000, SPC will pay all arbitration fees. For claims between $10,000 and $75,000, fees will be split equally. For claims over $75,000, fees will be allocated according to arbitration rules. Each party bears its own attorney fees unless the arbitrator awards attorney fees to the prevailing party as permitted by law.

If you prevail in arbitration and are awarded more than the last written settlement offer made by SPC, SPC will pay your reasonable attorney fees and costs. If the arbitrator finds your claim frivolous or brought for improper purpose, you may be required to reimburse SPC's arbitration fees and attorney costs.

14.6 Opt-Out Right

You have the right to opt out of this arbitration agreement by sending written notice to SPC within 30 days of first accepting these Terms. Your opt-out notice must include your name, address, email, account information, and a clear statement that you wish to opt out of the arbitration agreement. Send opt-out notices to:

SPC Global Electronic
Attn: Legal Department - Arbitration Opt-Out
legal@spcglobalelectronic.com

If you opt out, you and SPC will not be bound by this arbitration agreement, but all other terms of these Terms will continue to apply. Opting out does not affect any previous arbitration agreements you may have had with SPC.

14.7 Exceptions to Arbitration

Notwithstanding the arbitration agreement, either party may seek relief in court for the following matters:

• Intellectual property disputes (trademark, copyright, patent, trade secret infringement)
• Claims seeking injunctive or equitable relief to prevent actual or threatened infringement
• Small claims court actions (if claim qualifies and remains in small claims court)
• Claims for public injunctive relief
• Disputes that cannot be arbitrated under applicable law

14.8 Severability of Arbitration Provisions

If any portion of this arbitration agreement is found to be unenforceable or unlawful, the remainder of the arbitration agreement shall continue in full force and effect. If the class action waiver is found unenforceable, the entire arbitration agreement shall be void, and disputes shall be resolved in court.

14.9 Confidentiality of Arbitration

All aspects of the arbitration proceeding, including the hearing, testimony, evidence, and arbitrator's decision, shall be confidential and may not be disclosed to third parties except as required by law, to enforce the arbitration award, or with mutual written consent of the parties. This confidentiality obligation survives the conclusion of arbitration.

14.10 Modification of Arbitration Agreement

If SPC makes any material changes to this arbitration agreement (other than changes to contact information), you may reject the change by sending written notice within 30 days of the change. Rejection of changes does not affect your obligation to arbitrate disputes under the previous version of the arbitration agreement.

15.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms. Your use of the Platform may also be subject to other local, state, national, or international laws depending on your location and the nature of your transactions.

15.2 Jurisdiction and Venue

For disputes not subject to arbitration (as outlined in Section 14.7), you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware, United States. You waive any objection to venue in these courts and any claim that such courts are an inconvenient forum. This jurisdiction clause does not apply to small claims court actions or intellectual property disputes, which may be brought in any court of competent jurisdiction.

15.3 International Users and Compliance

If you access the Platform from outside the United States, you are responsible for compliance with all local laws and regulations, including but not limited to:

• Import/export regulations and customs requirements
• Consumer protection laws in your jurisdiction
• Data protection and privacy regulations (GDPR, CCPA, etc.)
• Tax obligations and VAT/GST requirements
• Currency exchange and foreign transaction regulations
• Product safety and certification standards
• Warranty and return rights under local law

Where local laws provide greater consumer protections than these Terms, such local laws shall prevail to the extent required by law. Nothing in these Terms limits your statutory rights as a consumer that cannot be waived by contract.

15.4 Export Controls and Trade Compliance

You agree to comply with all applicable export control laws, trade sanctions, and regulations, including those administered by the U.S. Department of Commerce, U.S. Department of Treasury (OFAC), and U.S. Department of State. You represent and warrant that:

• You are not located in, under the control of, or a national or resident of any country subject to U.S. trade embargo or sanctions (including Cuba, Iran, North Korea, Syria, Crimea region)
• You are not listed on any U.S. government list of prohibited or restricted parties (SDN List, Entity List, Denied Persons List)
• You will not use products for prohibited end-uses (nuclear, chemical, biological weapons, missile technology)
• You will not re-export or transfer products to prohibited countries, entities, or individuals
• You will obtain all necessary export licenses and authorizations

Violation of export control laws may result in criminal and civil penalties, including fines and imprisonment. SPC reserves the right to refuse or cancel orders to comply with export control regulations.

15.5 Sanctions and Restricted Parties Screening

SPC conducts automated and manual screening of customers against sanctions lists and restricted party databases. Orders may be delayed, cancelled, or rejected if screening identifies potential sanctions violations or restricted party matches. We may request additional information to verify your identity and compliance status. Providing false information to circumvent sanctions screening is a criminal offense.

15.6 Jurisdiction-Specific Provisions

Additional terms may apply based on your jurisdiction:

15.7 Language and Translation

These Terms are drafted in English. Any translations provided are for convenience only. In the event of conflict between the English version and any translation, the English version shall prevail. Legal proceedings and arbitration shall be conducted in English unless otherwise required by applicable law.

15.8 Compliance with Laws

You agree to comply with all applicable laws, regulations, and ordinances in connection with your use of the Platform and purchase of products, including but not limited to:

• Consumer protection and fair trading laws
• Anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Anti-corruption and anti-bribery laws (FCPA, UK Bribery Act)
• Data protection and privacy laws
• Intellectual property laws
• Product safety and regulatory compliance
• Environmental regulations and e-waste disposal
• Labor and employment laws (for business purchases)

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and SPC regarding the Platform and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be deemed modified to the extent necessary to make it valid and enforceable.

16.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this provision is void.

16.5 Force Majeure

SPC shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.