Accepted Payment Methods

Payment Security

• PCI DSS Level 1 compliant payment processing
• 256-bit SSL encryption for all transactions
• We never store your full card details
• Fraud detection and prevention systems
• Two-factor authentication available

Payment Failed?

Common reasons for payment failure:

• Insufficient funds in account
• Card expired or blocked
• Incorrect card details entered
• Bank declined international transaction
• Daily spending limit reached

Contact your bank or try a different payment method.

How to Get Your Invoice

1. Log in to your account
2. Go to "My Orders" or "Profile" → "Orders"
3. Click on the order you need an invoice for
4. Click "Download Invoice" button
5. Invoice will download as PDF

Invoices are also automatically emailed when your order ships.

Invoice Information Included

• Invoice number and date
• Order number and items purchased
• Itemized pricing with taxes
• Shipping costs and method
• Payment method used
• Billing and shipping addresses
• Company tax ID (if business account)

VAT/Tax Invoices

For business customers:

• Add your VAT number in account settings
• VAT will be calculated based on your location
• EU customers: Reverse charge may apply
• US customers: Sales tax based on ship-to state
• Contact support for VAT exemption certificates

Lost Invoice?

If you can't find your invoice:

• Check your email spam/junk folder
• Download from your order history
• Contact support with your order number
• We can resend invoices anytime

How to Cancel an Order

You can cancel orders before they ship:

1. Go to your order in "My Orders"
2. Click "Cancel Order" if available
3. Select cancellation reason
4. Confirm cancellation
5. Refund will be processed automatically

Note: Orders cannot be cancelled once shipped.

Refund Processing Times

Partial Refunds

Partial refunds may be issued for:

• Damaged items (with photo evidence)
• Missing accessories
• Wrong item received
• Quality issues not warranting full return

Refund to Different Method

Refunds are issued to original payment method by default. To request refund to wallet or different method:

• Contact support with order number
• Provide reason for alternative refund method
• We'll process within 24 hours
• Some restrictions may apply

Charged Twice

If you see duplicate charges:

• Check if one is a pending authorization (will drop off)
• Verify both charges have the same order number
• Contact us immediately with transaction details
• We'll investigate and refund duplicate charges within 24 hours

Wrong Amount Charged

If the charged amount doesn't match your order:

• Check your order confirmation email for correct total
• Currency conversion may affect final amount
• Taxes and shipping are included in total
• Contact support if discrepancy remains

Unrecognized Charge

If you see a charge you don't recognize:

• Check if family member made purchase
• Look for "SPC Markets" or "SPCMARKTS" on statement
• Check your order history for matching amount
• Contact us immediately if unauthorized
• We take fraud seriously and will investigate

Billing Address Issues

If your payment is declined due to address mismatch:

• Ensure billing address matches your card statement exactly
• Include apartment/unit numbers
• Use correct ZIP/postal code
• Contact your bank to verify address on file