SPC Conduct & Communication Policy
Professional standards for global wholesale operations
Purpose of This Policy
SPC operates in global wholesale, clearance, and fulfillment markets. These environments require clarity, discipline, and mutual respect.
This policy exists to:
- Set communication standards
- Protect staff and partners
- Ensure efficient fulfillment
- Prevent abuse, delay, or manipulation
- Maintain compliance and safety
By engaging with SPC, you acknowledge and agree to this policy.
Professional Conduct Standard
SPC expects all communication to be:
We welcome:
- Questions
- Due diligence
- Clarifications
- Written confirmations
We do not engage with:
- Abuse
- Insults
- Threats
- Harassment
- Defamation
- Coercion
Professional buyers receive professional service. Unprofessional conduct ends engagement.
Zero-Tolerance Behavior
The following behaviors result in immediate termination of communication:
Threats of violence or harm
Immediate termination + legal documentation
Hate speech or discriminatory language
Immediate termination + compliance reporting
Intimidation or coercion
Immediate termination + escalation
False public accusations without evidence
Immediate termination + defamation documentation
Repeated disregard for disclosed procedures
Progressive warnings → termination
Attempts to bypass payment or logistics controls
Immediate termination + fraud prevention
All such incidents are logged, archived, and preserved for compliance and legal protection.
Documentation-First Policy
SPC operates only through documented processes. This includes:
- Written quotations
- Issued invoices
- Stated terms
- Confirmed payments
- Tracked shipments
Verbal promises, assumptions, or external claims are not binding. If it is not written — it does not exist.
Communication Channels
SPC communicates via:
SPC does not:
- Conduct personal negotiations
- Accept off-platform pressure
- Enter side agreements
- Operate through third-party intermediaries without disclosure
Response & Timeline Expectations
Wholesale operations are not instant retail. Reasonable timelines include:
Repeated pressure does not accelerate fulfillment — it increases delay risk.
Payment & Process Respect
Once an invoice is issued:
Terms are:
- Fixed
- Allocation is held temporarily
- Payment is required to proceed
Failure to complete payment may result in:
- Allocation release
- Price changes
- Offer expiration
SPC does not renegotiate after invoice issuance.
Termination of Communication
SPC reserves the right to:
- End conversations
- Close files
- Decline service
- Archive communications
This may occur without further explanation if:
- Policy is violated
- Conduct becomes unsafe
- Process integrity is threatened
This protects clients, staff, and operations.
Who This Policy Protects
- Serious buyers
- Legitimate businesses
- Fulfillment partners
- Logistics providers
- SPC staff and contractors
Orderly conduct enables faster, safer delivery.
Final Statement
Respect is not optional.
Process is not negotiable.
Professionalism is the baseline.
SPC operates with discipline so serious buyers can transact with confidence.